1. Introduction
This Privacy Policy explains how Digital Templates by Nikassu (“Nikassu,” “we,” “our,” or “us”), available at nikassu.com, collects, uses, shares, and protects information when you visit our website, purchase or download digital templates, contact us, or interact with our related storefronts, emails, and services.
Please read this Privacy Policy carefully. If you do not want us to collect or use information as described here, please do not use the website or make a purchase.
2. Information We Collect
We collect information in a few practical ways:
- Information you provide directly, such as your name, email address, billing details, order information, support messages, account details, and any files or notes you send to us.
- Purchase and delivery information, such as the products you bought, download status, license records, transaction identifiers, refunds, and customer service history.
- Payment information processed by payment providers. We do not intentionally store full payment card numbers on our own systems.
- Automatic website information, such as IP address, browser type, device information, pages viewed, referring URLs, approximate location, cookies, analytics events, and similar technical data.
- Information from third-party platforms we use to operate the business, such as payment processors, email tools, analytics providers, website hosting, ecommerce platforms, or marketplace storefronts.
3. How We Use Information
We use information to run Nikassu and provide digital products, including to:
- Process orders, payments, downloads, refunds, and customer support requests.
- Deliver digital templates, updates, account access, receipts, and service messages.
- Respond to questions, troubleshoot downloads, and improve customer experience.
- Maintain website security, prevent fraud, enforce our Terms of Service, and protect our rights.
- Measure website performance, understand which products are useful, and improve our content and offers.
- Send marketing emails only where permitted and with opt-out options.
- Comply with legal, tax, accounting, reporting, and recordkeeping obligations.
4. Cookies, Analytics, and Similar Technologies
We may use cookies, pixels, local storage, analytics tools, and similar technologies to keep the website working, remember preferences, understand traffic, measure product interest, and improve our services. Some tools may be provided by third parties.
You can control cookies through your browser settings. If our site uses a cookie banner or preference center, you may also use those controls. Blocking some cookies may affect checkout, downloads, account access, or other website features.
5. How We Share Information
We do not sell customer lists. We may share information only as needed with:
- Service providers that help us operate the website, process payments, deliver files, send emails, host content, manage analytics, provide support, or protect the service.
- Ecommerce platforms, marketplace providers, and payment processors involved in your purchase.
- Professional advisers, such as accountants, lawyers, insurers, and compliance advisers.
- Authorities or other parties where required by law, legal process, fraud prevention, security, or protection of rights.
- A successor or buyer if Nikassu is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction.
Nikassu does not sell personal information for money. If we use advertising or analytics technologies that a privacy law treats as a “sale,” “sharing,” or targeted advertising, we will provide required notices and opt-out controls where legally required.
6. Payment Processing
Payments are handled by Gumroad, our third-party payment processor. Gumroad processes payment details under its own terms and privacy notice. We receive limited transaction information needed to confirm your order, provide downloads, issue receipts, manage refunds, support no-return and refund-review requests, and keep business records.
7. Digital Orders and No Returns
Nikassu sells digital goods delivered electronically. Nikassu does not accept returns of digital products once digital access has been provided. We may retain order, delivery, download, refund-review, and license records as needed to administer purchases, support customers, enforce our policies, prevent abuse, and comply with legal obligations.
8. Email Marketing
If you subscribe to our email list, buy a product, request a download, or otherwise opt in where required, we may send product updates, store news, discounts, and educational content. You can unsubscribe using the link in our emails or by contacting us. Transactional emails, such as receipts, download links, license notices, and support replies, may still be sent when needed.
9. Data Retention
We keep information for as long as reasonably necessary to provide our products, maintain order records, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, and operate the business. Retention periods may vary by record type and applicable law.
10. Your Privacy Choices and Rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or opt-out of certain processing. These rights may be subject to legal limits, identity verification, and exceptions.
To make a privacy request, email contact@nikassu.com with the subject line “Privacy Request.” We may ask for information needed to verify your identity and locate your records. If your request relates to a third-party payment or marketplace platform, you may also need to contact that platform directly.
11. International Visitors
Nikassu may use service providers and systems located in different countries. If you access the website from outside the country where our business is based, your information may be transferred to and processed in countries that may have different privacy laws than your location.
12. Children
Our website and digital products are not directed to children under 13 or the minimum age required by applicable law. We do not knowingly collect personal information from children. If you believe a child provided personal information to us, please contact us so we can take appropriate action.
13. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, email, payment system, or storage method is completely secure, so we cannot guarantee absolute security.
14. Third-Party Links and Tools
Our website or products may link to third-party websites, apps, fonts, marketplaces, payment providers, or software tools. We are not responsible for the privacy practices, security, or content of third parties. Review their policies before using them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. If changes are material, we may provide additional notice where required.
16. Contact Us
Questions or privacy requests can be sent to contact@nikassu.com.